FAQs

celtic-marketing.ie retains the right to revise our prices at any time to reflect changes in our costs such as but not limited to: goods, carriage, labour, overheads, government taxes and exchange rates.

All Prices are exclusive of delivery and you will be notified of shipping charges before payment is taken.

All online payments are secure and safe using PayPal. If you do not have a PayPal account, PayPal accepts all major credit cards.

Please be aware all goods shall not be dispatched until clearance of payments.

Your order is processed by celtic-marketing.ie the moment it is received. Prices of individual items do not include delivery charges. We employ third-party courier services to deliver your goods. Although we provide an indication of typical delivery times, specific delivery times or dates cannot be guaranteed. Claims for non-delivery must be made within 21 days.

For orders being shipped outside the Republic of Ireland, celtic-marketing.ie cannot be held responsible for importation taxes/duty charges.

All address information must be accurate including the postcode where appropriate and the recipient’s telephone number. celtic-marketing.ie cannot accept responsibility for late or non-delivery if the recipient’s address and telephone details are insufficient or incorrect. The goods shall be deemed to have been delivered when the courier obtains receipt of the goods confirmation from any person at that address. It is the customer’s duty to ensure that someone will be home to sign for the goods, which will be delivered by third party couriers. Where the courier is unable to find a person to accept delivery, a calling card will be left for the recipient to contact the courier and arrange to pick-up from the local depot or agree an alternative delivery time or alternative location at the discretion of the courier. If the recipient fails to make contact in good time, the goods are returned to celtic-marketing.ie and a charge will be made for re-delivery to the original or an alternative address.

Shipping is charged according to An Post’s package rates. If the cost of shipping for an individual item is more than or equal €7.50 then a flat rate of €7.50 applies and the good shall be delivered by TNT Express.

Unwanted / Unsuitable Goods

Unwanted or unsuitable goods can be returned within 21 days of receipt as long as the goods are in perfect condition and the packaging remains in an ‘as new’ state. Prior to returning the item, please contact us to let us know of your intention. We recommend using a reliable insured carrier to return the item.

If you are returning an unwanted item we do ask you to pay the cost of postage or delivery back to us. They must be well packed for return transit. Goods that are damaged as a result of poor packing will not be credited to you.

Faulty Goods

Faulty goods may be returned to us within 21 days of receipt and we shall arrange a refund or replacement. Prior to returning the item, please contact us to let us know of your intention. If you are returning a faulty item we will refund you the cost of the return postage.